PRIVACY POLICY

Your trust includes the information you share with us. We treat that responsibility with care.

1. SCOPE AND RESPONSIBLE CONTACT
This notice explains how information may be collected and used when you browse our online store, place an order, contact support or interact with optional marketing features. For privacy questions, access requests or concerns, use the support email listed below. Specific data practices can vary with the services enabled on the website.

2. INFORMATION YOU PROVIDE
Where appropriate, we may collect your name, email, telephone number, delivery and billing details, purchased products, order notes and communications with our team. When you create an account, account preferences and authentication-related information may also be processed. We recommend that you avoid placing sensitive personal information in free-text order notes or support messages.

3. INFORMATION GENERATED BY USE
Website activity can produce device information, browser type, approximate location derived from network data, IP address, referral pages, cart activity and technical logs. Cookies or similar technologies may record preferences and help the website function. Not all information identifies you directly, but combinations of information may be personal data under applicable laws.

4. WHY INFORMATION IS USED
We use relevant data to process payments, confirm purchases, arrange delivery, communicate about orders, respond to questions, handle returns, detect suspicious transactions, maintain website security and comply with recordkeeping duties. Where permitted, information may also support service analytics and optional product updates or marketing messages.

5. PAYMENT AND SERVICE PROVIDERS
Payment details are generally processed through the payment services offered at checkout; we do not need to receive your complete card number by email. Where appropriate, we may share the minimum necessary order and contact information with ecommerce hosting providers, payment processors, delivery partners, customer-support services, analytics tools and professional advisers when needed for legitimate operations.

6. MARKETING CHOICES
Promotional emails should be sent according to applicable consent and marketing rules. When you receive marketing from us, you can use the unsubscribe method provided in the message or contact support. Opting out of promotions does not stop essential messages such as receipts, delivery notifications or return updates.

7. COOKIES AND ANALYTICS
Essential technologies can keep the cart working, support security and remember basic session information. Optional analytics or advertising tools, if enabled, may help us understand visits and measure campaigns. Your browser settings and any cookie controls displayed on the site can affect nonessential technologies. See our Cookie Policy for more context.

8. STORAGE, SECURITY AND RETENTION
We use reasonable organizational and technical safeguards appropriate to the information handled, but no internet service can promise absolute security. Records are kept for as long as reasonably needed for order fulfillment, customer service, fraud prevention, dispute handling, legal compliance and other legitimate purposes, after which they may be deleted or de-identified.

9. INTERNATIONAL PROCESSING
Our service partners may operate in different countries. When information is processed across borders, applicable data-protection rules may require safeguards or specific disclosures. Delivery partners also need relevant destination information to transport packages to the requested country.

10. YOUR REQUESTS AND CHOICES
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction or objection, or to withdraw consent for certain processing. These rights may be subject to lawful exceptions such as tax records and unresolved transactions. Send a request from the email associated with your order so we can take reasonable steps to verify it.

11. CHILDREN AND POLICY UPDATES
Our products are intended for children, but the purchasing website is designed for adults or legally authorized shoppers. We do not knowingly seek personal information directly from children for independent accounts or marketing. Where appropriate, we may revise this notice as technology, operations or legal requirements change; the version published on the website governs from its stated effective date.

If you would like a little more guidance, write to info@kelzya.store. We will do our best to help you choose the next step with confidence.

Support: info@kelzya.store