TERMS OF SERVICE

Please read these conditions as the framework for shopping with KELZYA.

1. USING THE WEBSITE
By browsing or ordering, you agree to use the store lawfully and to provide accurate information. Product descriptions, policies and checkout notices form part of the information available before purchase. When you disagree with the terms, do not submit an order. Nothing here limits mandatory consumer protections.

2. ELIGIBILITY AND ACCOUNT RESPONSIBILITY
Purchases should be made by adults or people legally permitted to enter into contracts. When you create an account, you are responsible for safeguarding login details and notifying us of suspected unauthorized activity. Where appropriate, we may require additional verification when necessary to protect customers and prevent fraud.

3. PRODUCT INFORMATION
We aim to present colors, dimensions, fabrics and features clearly. Screen settings can affect color appearance, and manufacturing tolerances can affect measurements. We recommend that you read the individual listing rather than relying only on photographs or age-based labels. Where appropriate, we may correct genuine typographical or listing errors.

4. PRICES AND AVAILABILITY
Prices and stock can change before an order is accepted. Taxes, shipping and other checkout charges, when applicable, should be presented during the purchase process. A product appearing on the site does not guarantee it remains available. When an ordered item cannot be supplied, we will contact you about the available resolution.

5. ORDER ACCEPTANCE
Submitting checkout is an offer to buy. An automated acknowledgement confirms receipt of the order details but does not necessarily mean every item has passed stock, payment and fraud checks. Where appropriate, we may decline or cancel orders for legitimate reasons, including unavailability, payment failure or suspected misuse, and will handle any captured payment accordingly.

6. PAYMENTS AND AUTHORIZATION
Use only a payment method you are authorized to use. Payment providers may conduct authentication or risk checks. We do not request full payment-card credentials by email. When a payment fails or is reversed, fulfillment may be paused while the issue is resolved.

7. DELIVERY, RETURNS AND REMEDIES
Delivery estimates, customer responsibilities and shipping exceptions are described in the Shipping Policy. Return eligibility, defects and refund handling are explained in the Return & Refund Policy. Those documents should be read alongside these terms; mandatory rights under applicable law prevail where they conflict.

8. INTELLECTUAL PROPERTY
Website text, layout, graphics and other original materials may be protected by intellectual-property rights. You may browse and use the site for personal shopping, but may not reproduce substantial content, misuse branding, scrape the service abusively or represent yourself as affiliated with the store without authorization.

9. PROHIBITED ACTIVITY
Do not interfere with checkout, attempt unauthorized access, submit malicious code, impersonate others, use stolen payment details, manipulate promotions or disrupt other visitors. Where appropriate, we may restrict access or refer credible unlawful activity to appropriate parties when reasonably necessary.

10. SERVICE LIMITATIONS
We work to keep product information and website functions accessible, but temporary interruptions, external network problems and third-party service failures can occur. To the extent permitted by law, we are not responsible for losses arising solely from events outside reasonable control. We do not exclude liability that cannot legally be excluded.

11. CHANGES AND CONTACT
Where appropriate, we may update these terms prospectively by publishing revised wording. Terms applicable to a completed purchase remain subject to the laws and disclosures relevant when that order was placed. For questions, complaints or clarification, contact our support email and include the order number when relevant.

If you would like a little more guidance, write to info@kelzya.store. We will do our best to help you choose the next step with confidence.

Support: info@kelzya.store